Cancellations
All items with a short delivery time may be processed immediately after
the order is placed. Unfortunately, orders cannot be cancelled or amended once
they have been processed for dispatch.
It may be possible to amend or cancel orders for items on long lead
times.
Cancellations can only be done after consultation/agreement with ALDEA
GROUP UK:
Email: info@aldeagroupuk.com
Phone: Request a Call back via https://aldeagroupuk.com/
Orders cancelled after the goods have been dispatched will need to be returned at the customers own expense. Please note delivery charges will not be refunded and handling charges may apply.
Returns
You have 30 calendar days to return an item from the date you received
it.
To be eligible for a return, your item must be unused and in the same
condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Refunds
Once your items have been received, they will be inspected and you will be notified of this.
We will then notify you on the status of your refund after inspecting
the item.
If your item is approved, we will initiate a refund to your original
payment method.
You will receive the credit in the time frame in which your card issuer’s
policies advise.
Returns Shipping
The returns cost will be at the customers own expense. (Unless goods
were faulty/damaged prior to customer receiving)
If the packaging is damaged in any way a handling charge may be
incurred. Returned goods must be adequately packed and sent freight prepaid.
Please contact us to confirm the returns address.
Return and/or replacement of damaged or incorrect item due to supplier
or dispatcher fault will be arranged at no cost to the customer.
For any issues related to damaged or incorrect item please contact us
within 24 working hours of delivery.
Email: info@aldeagroupuk.com
Phone: Request a Call back via https://aldeagroupuk.com/
Bespoke Products
Products that are made to order can not be returned unless they are delivered damaged. In this instance please contact us within 24 working hours of delivery.
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